AI Agent Development in Australia

Build Custom AI Agent to Scale Your Business

We help Australian companies design and deploy AI agents that take over repetitive tasks, support faster decisions, and power smarter workflows. From early-stage startups to scaling businesses, Ontik Technology builds production-ready agents for support, operations, product logic, and business automation.
Build Your AI Agent
FIND US ON

Trusted by 500+ businesses globally, including Australian companies

WHAT IT SOLVES

Why Australian Businesses Are Moving to AI Agent Development

Most companies know AI can help, but the gap between interest and execution is where projects stall. Manual processes, siloed tools, and unclear ROI make it hard to start. We close that gap by building AI agents that plug into your existing operations, handle the repetitive load, and free your team to focus on higher-value work.

  • Cut manual workload: Deploy agents that own routine tasks end to end, from data entry to notifications and status updates.

  • Streamline cross-system coordination: Connect tools, teams, and data flows so nothing falls between the cracks.

  • Scale without scaling headcount: Add capacity through intelligent automation that grows alongside your Australian operations.

AI Agent Development Services We Offer

We handle the full lifecycle of AI agent development for Australian organisations. That means scoping the right use cases, designing agent behaviour, building and integrating the system, validating it works under real conditions, and keeping it sharp after launch.
Get Started
AI Agent Strategy Consulting
Custom AI Agent Development
Task Automation Agents
Customer Support AI Agents
Internal Operations AI Agents
AI Agent Workflow Integration
Generative AI Agent Development
Multi-Step AI Agent Workflows
AI Agent UI/UX Collaboration
Testing and Validation for AI Agents
AI Agent Monitoring and Optimization
Ongoing AI Agent Support

AI Agent Projects
We Have Delivered

Explore how we have helped companies ship AI-driven products faster, automate core operations, and build agent systems that hold up at scale.
‍
Get Started
Fitmate

Flexible gym access, one simple subscription.

Homerun

Invest in real estate through live auctions.

Case study – University of Toronto

A 100-Year Vision, Told Through One Scroll — Built to Move Donors to Give

University of Toronto

100-Year Vision, Told Through One Scroll — Built to Move Donors to Give

Napa

Smart, seamless, scalable home maintenance.

Homerun

Invest in real estate through live auctions.

Partnership models

Flexible Engagement Models for
‍AI Agent Development in Australia

Not every AI project needs the same structure. Whether you are validating a single use case, building a dedicated AI capability, or rolling out agents across departments, we match the engagement model to your stage and budget.

AI Agent Development Model
AI Agent Prototype
Dedicated AI
Agent Team
Growth & Scale Partnership
AI opportunity assessment
Agent workflow planning
Custom AI agent development
System and tool integration
Testing and validation support
Monitoring and optimization setup
Ongoing support and refinement
Long-term AI workflow scaling

Let's discuss how your setup should look.

We'll help you find the right model for your team, timeline, and budget.
Schedule a call
Industries

AI Agent Development
‍for Every Industry in Australia

We work across sectors where AI agents solve real operational problems, not hypothetical ones. Each agent is scoped to the workflows, compliance needs, and customer expectations of your industry.

E-commerce

Agents that handle order queries, track inventory, assist shoppers, and coordinate fulfilment workflows so your team focuses on growth.

Education

Automate student enquiries, streamline administrative reporting, and support learning workflows with agents built for education providers.

Healthcare

Support clinical coordination, automate reporting workflows, and improve patient communication with agents designed for healthcare operations.

Real Estate

Qualify leads, automate follow-ups, manage booking workflows, and keep agents engaged across the property sales cycle.

Hospitality

Handle guest requests, automate booking confirmations, and coordinate service delivery with agents tailored for hospitality operators.

Fintech

Automate compliance reporting, customer queries, and internal process handoffs where speed and accuracy are non-negotiable.

AI

Power AI-native products with advanced agent orchestration, connected decision logic, and automation that scales with your platform.

Manufacturing

Connect agents to your ERP and production systems to automate reporting, coordinate shifts, and push operational updates in real time.

SaaS

Embed agents directly into your SaaS product to improve onboarding, deflect support tickets, and automate internal operational workflows.

Work With Us
Comparison

Why Work With a Dedicated  
AI Agent Team in Australia

Freelancers ship components. Agencies ship decks. We ship production-ready AI agents with the workflow understanding, technical depth, and long-term support that the other models skip.

Particulars
Freelancer
Traditional Agency
Ontik Technology
AI use case assessment
Agent workflow planning
Custom AI agent development
System integration support
Testing and validation
Monitoring and optimization
Ongoing support and refinement
Long-term AI workflow scaling
Work With Us

How We Build
AI Agents for
Australian Businesses

Step 1

Scope and Use Case Mapping

We map your workflows, identify automation opportunities, and define which agent use cases deliver measurable value before writing a line of code.
Step 2

Agent Architecture and Workflow Design

We design agent behaviour, define action sequences, set decision logic, and plan how the agent connects to your systems and users.
Step 3

Development and Integration Setup

We develop the agent, connect it to your tools and data sources, and wire up the workflows it needs to operate in your environment.
Step 4

Testing and Validation

We run the agent through real scenarios, edge cases, and failure conditions to confirm it performs reliably before it touches production.
Step 5

Deployment and Go-Live

We deploy the agent into your production environment, monitor early performance, and resolve any integration issues during rollout.
Step 5

Optimization and Ongoing Support

We track agent performance post-launch, tune behaviour based on real usage data, and adapt the system as your operations evolve.
Start Your AI Agent Project
Empowering Innovation

Technologies that Drive Our Solutions

Web
Mobile
Data
Enterprise
Cloud
Database
javascript
Javascript
node js
Node JS
react
React
vue js
Vue Js
angular
Angular
django
Django
laravel
Laravel
flask
Flask
dot net
Dot Net
svelte
Svelte
python
Python
go lang
Go Lang
Ruby on Rails
Ruby on Rails
Spring Boot
Spring Boot
AWS Lambda
AWS Lambda
Android Native
Android Native
IOS Native
IOS Native
Swift
Swift
react
React Native
Flutter
Flutter
Kotlin
Kotlin
python
Python
Power BI
Power BI
Tableau
Tableau
r
R
Odoo
Odoo
sap
SAP
Microsoft Dynamic 365
Microsoft Dynamic 365
Oracle Cloud ERP
Oracle Cloud ERP
Power BI
Power BI
Tableau
Tableau
Google Cloud
Google Cloud
AWS Cloud
AWS Cloud
Azure Cloud
Azure Cloud
MySQL
MySQL
mongoDB
MongoDB
DocumentDB
DocumentDB
DynamoDB
DynamoDB
PostgreSQL
PostgreSQL
Microsoft SQL Server
Microsoft SQL Server
maria db logo
Maria DB

Frequently
Asked
Questions

What is AI agent development?
How can AI agents benefit my Australian business?
What types of AI agents can you build?
Can AI agents integrate with existing business systems?
Is AI agent development suitable for startups and growing businesses in Australia?

Need Developers Now?
We Plug the Gap.

We match us with vetted engineers who fit your stack and workflow. Keep control in-house, ship faster, and stay flexible month to month.

Have an MVP or Product Idea? Let’s Build It Smarter.

Start with a focused MVP that helps you validate your idea, reduce risk, and move toward a scalable product. Ontik Technology can help you plan, design, build, launch, and improve your product.
Hire Talent Now

The summary.

Fitmate needed a unified gym membership platform that allowed users to access multiple gyms nationwide through a single subscription. Within four months, we designed, developed, and launched a scalable fitness ecosystem.
Team Size:
Dedicated Cross-Functional Team
 Engagement Length:
4 Months

8
Specialists
Team size
4
Months
Engagement length
Main technologies used:
Flutter
React.js
Node.js
AWS
Engagement model:
Dedicated Development Team

About Fitmate

Fitmate is a technology driven fitness platform built to disrupt the traditional gym membership model. Instead of requiring multiple subscriptions, the platform provides seamless access to a nationwide network of partner gyms under one unified membership.
The goal: make fitness flexible, accessible, and community-driven.

The challenge.

Fitmate aimed to transform how users access gyms while ensuring performance, security, and scalability.

Key challenges included:

  • Designing a user-friendly interface for discovering partner gyms
  • Enabling secure, frictionless QR-based gym entry
  • Supporting real-time activity tracking and nearest-gym discovery
  • Integrating community engagement features
  • Delivering the entire platform within a tight four-month timeline

The project required a mobile first architecture, seamless system integrations, and a scalable cloud infrastructure capable of supporting long-term growth.

Fitmate aimed to disrupt traditional gym memberships by unifying access to multiple gyms. They needed a seamless, mobile-first experience with QR-based entry, activity tracking, and community features—all delivered within a tight four-month timeline.

The solution.

Ontik Technology delivered an end-to-end digital fitness ecosystem, combining unified gym access, community engagement, and operational management into one scalable platform.

8 Specialists

Front-end

All technologies used.

Flutter
React.js
Node.js
AWS
 Figma

What We Built

  • UX-driven product strategy and feature prioritization

  • Cross-platform mobile application (iOS & Android)

  • Secure QR-based authentication system

  • Admin portal and web-based CRM for partner and user management

  • Scalable cloud infrastructure for ongoing expansion

We collaborated closely with the client from ideation through post-launch support, ensuring rapid delivery without compromising quality.

Technologies Used

  • Nationwide network of partner gyms

  • QR code–based secure gym entry

  • Activity tracking and nearest gym finder

  • Community engagement and interaction features

  • Centralized admin and content management system

Technologies Used

Frontend (Mobile): Flutter
‍Frontend (Web): React.js
‍Backend: Node.js
‍Cloud & Infrastructure: AWS
‍Design: Figma

Services Provided

  • UI/UX Design

  • Mobile App Development

  • Web Development

  • Branding

  • Dedicated Development Team

The Outcome

The platform was successfully launched within four months, delivering a modern and scalable fitness solution.
Key results included:

  • Simplified gym access through a single subscription model

  • Secure and seamless QR-based entry system

  • Increased user engagement through activity tracking and community features

  • Centralized management of gyms, users, and content

  • A scalable foundation for future feature expansion

Fitmate successfully redefined gym accessibility by transforming a fragmented membership ecosystem into a seamless digital experience — built for scale and long-term growth.

Tell us what you need. We'll build it

Case study – University of Toronto

A 100-Year Vision, Told Through One Scroll — Built to Move Donors to Give.

What Ontik Technology designed with the University of Toronto to turn a century of legacy and a building's future into a fundraising platform donors actually engage with

1
Campaign centrepiece
100
Years of vision
A single scroll-based platform carrying the School's full narrative, from legacy to renovation to giving
Main technologies used
React.js
Figma
HTML/CSS
JavaScript
Main technologies used
Design & Development Partner

About the University of Toronto, School of Information.

The School of Information at the University of Toronto set out to mark its centennial with something more ambitious than a campaign brochure: a digital platform that could carry alumni and donors through the school's history, its hundred-year vision, and the renovation of the Bissell Building — and move them to invest in what comes next. They needed a partner who could shape both the narrative and the technology behind it.

The challenge.

A fundraising campaign built around a hundred-year vision and a building renovation needed more than information — it needed to make visitors feel the weight of the school's legacy and the promise of its future in the same experience. The site had to carry rich media — photos, videos, architectural renderings, interactive timelines — without becoming slow or cluttered. It had to guide a broad audience, including older alumni less comfortable with complex web interfaces, naturally from story to action. And donation opportunities had to feel like a natural next step in the narrative, not an interruption to it. The School's own team also needed to keep the site current with campaign milestones and donor news long after launch.

A fundraising campaign succeeds on emotional connection, not feature lists. The site had to make a hundred years of history and an unbuilt future feel equally real — and lead every visitor naturally toward the decision to give.

The solution.

Ontik built the campaign site as a scroll-based narrative experience in React.js, structured around the School's hundred-year vision, its history, and the Bissell Building renovation. Dynamic sections wove together photos, faculty and student videos, architectural renderings of the renovation, and interactive timelines marking key milestones — built to be lightweight and fast-loading despite the volume of media. Donation calls-to-action were embedded directly into the storytelling flow, including named-giving opportunities tied to specific parts of the renovated facility, so visitors moved from inspiration to action without friction. The site was developed mobile-first and built to University of Toronto brand standards, with accessibility considered carefully given the broad alumni audience. A lightweight CMS/JSON content structure let the School's own team publish news, campaign updates, and donor spotlights without needing developer support. The hard part Ontik resolved: making a campaign about the next hundred years feel immediate and personal in a single scroll.

9 Specialists

Front-end

All technologies used.

React.js
Figma
HTML/CSS
JavaScript

The Outcome

The website launched as the digital centrepiece of the School of Information's fundraising campaign and was met with strong engagement from the first weeks. Visitors spent considerable time exploring the vision and renovation content, and many moved directly from the storytelling sections into donation inquiries. Alumni and donors praised the site's clarity and emotional resonance, and the campaign saw a boost in donation pledges during its initial phase. The School now has a permanent, updatable showcase for its future — one that continues to attract interest well beyond launch.

Outcomes delivered

  • Central digital platform for a multi-million dollar fundraising campaign

  • Extended visitor engagement with the School's 100-year vision content

  • Increased donation inquiries and pledges following launch

  • A permanent, team-editable showcase for ongoing campaign updates

Building a campaign that needs to move people to give, not just inform them?

Let's Discuss Your Build

The summary.

NAPA Development is a comprehensive home appliance service platform, offering users flexible scheduling, multiple service tiers, and subscription options. Ontik Technology partnered to design and develop a mobile-first ecosystem with a web portal and admin panel, delivering a scalable, user-centric solution for home maintenance needs.
Team Size:
Dedicated Cross-Functional Team
Engagement Length:
Multi-Phase Development

10
Specialists
Team size
5
Months
Engagement length
Main technologies used
 Node.js
React Native
Next.js
PostgreSQL
AWS
Engagement model:
Dedicated Development Team

About NAPA Development

NAPA Development is an innovative platform designed to simplify home appliance servicing. Users can request emergency support, schedule recurring maintenance, or book unique service appointments—all from one app. The platform prioritizes flexibility, multiple pricing tiers, and fast response times to meet evolving customer demands.
‍Project URL: www.napa.ae
Mobile App: Google Play Store

The challenge.

NAPA needed a platform that could handle complex service operations, multiple user roles, and real-time coordination while remaining user-friendly. Key challenges included:

  • Supporting emergency service requests with instant response
  • Managing multiple addresses, appliances, and service types per user
  • Combining multiple service requests into single technician trips
  • Scheduling recurring and custom services with real-time updates
  • Providing live technician tracking and location sharing
  • Delivering transparent billing with flexible payment options
  • Maintaining robust admin workflows for job assignment, tracking, and monitoring
  • Ensuring scalability and usability across mobile and web platforms

The solution required a seamless mobile-first architecture, real-time updates, and a robust backend to support operational efficiency.

NAPA needed a platform to manage home appliance services across multiple users and service types. They required emergency access, real-time technician tracking, flexible scheduling, stacked service requests, transparent billing, and centralized admin control.

The solution.

Ontik Technology delivered a comprehensive platform for users, technicians, and administrators, integrating mobile apps, a web portal, and a full admin panel.

10 Specialists

• Product Architecture
• Mobile Development
• Web Development
• Backend Engineering
• Cloud Infrastructure

All technologies used.

Node.js
Express
Next.js
React Native
 TypeScript
PostgreSQL
 OAuth2
 AWS EC2
 AWS S3

Key Features & Flows

  • Emergency Access Feature: Integrated SOS button for urgent service requests

  • Comprehensive Service Profile: Manage multiple addresses and household equipment

  • Stacked Callout Requests: Combine multiple service requests for efficiency

  • Recurring & Custom Service Scheduling: Supports AMC and unique services like pool or gardening

  • Interactive Calendar & Real-Time Updates: Visual schedules with editable service tasks

  • Live Location Sharing & Technician Tracking: Real-time coordination for reduced delays

  • Transparent Billing & Flexible Payment Options: Itemized breakdowns with multiple payment modes

  • Service Feedback & Task Documentation: Ratings and feedback ensure accountability

  • Admin & Supervisor Workflow Panel: Assign jobs, track services, manage categories, and monitor billing

  • Web Portal with Blogs & Reviews: Knowledge-sharing blogs and user reviews to boost engagement

Technologies Used

Frontend (Mobile): React Native, Typescript
‍Frontend (Web): Next.js, React
‍Backend: Node.js, Express
‍Database: PostgreSQL
‍Authentication: OAuth2
‍Cloud & Storage: AWS EC2, S3 Bucket

Services Provided

  • UI/UX Design & Platform Architecture

  • Mobile App Development

  • Web Portal & Landing Page Development

  • Admin & Supervisor Workflow Development

The Outcome

The NAPA platform successfully launched as a scalable, feature-rich home maintenance ecosystem.

Key results included:

  • Fast, emergency-ready service access via SOS feature

  • Flexible scheduling for recurring and unique service requests

  • Enhanced operational efficiency with stacked callouts and real-time tracking

  • Transparent billing and multiple payment options

  • Centralized admin and supervisor controls for efficient management

  • Web presence with blogs and user reviews to increase engagement

NAPA now offers a seamless, user-centric service experience that meets modern home maintenance demands while providing operational scalability for long-term growth.

Tell us what you need. We'll build it

The summary.

Home Run needed a scalable real estate investment platform that gamified property auctions through live interaction and structured learning. We designed and developed a cloud-native, real-time auction ecosystem built for performance and growth.
‍Team Size:
Dedicated Cross-Functional Team
‍Engagement Length:
Multi-Phase Development

7
Specialists
Team size
5
Months
Engagement length
Main technologies used
React
React Native
Node.js,
AWS
Engagement model:
PHP
.NET

About Home Run

Home Run is a real estate betting platform that transforms traditional property auctions into interactive digital experiences. By combining live auction streaming, structured education, and subscription-based access, the platform makes property investment more accessible and engaging.
‍
The goal: modernize property auctions through gamification and real-time participation.

The challenge.

Home Run required a powerful digital infrastructure capable of supporting live auctions while maintaining a seamless and intuitive user experience.

Key challenges included:

The platform demanded a cloud-native architecture capable of real-time responsiveness, stability, and long-term scalability.

Home Run wanted to gamify property auctions, requiring a platform that supported live real-time bidding, subscription management, and secure authentication while keeping the user experience simple and reliable.

The solution.

Ontik Technology delivered an end-to-end real estate auction platform integrating live interaction, subscription management, and educational content into a unified ecosystem.

7 Specialists

• UI Design
• Mobile Development
• Web Development
• Backend Engineering
• Cloud Architecture

All technologies used.

React
React Native
Node.js
AWS API Gateway
AWS Lambda
AWS DocumentDB
DynamoDB
RDS PostgreSQL
AWS S3
AWS Cognito
AWS Chime SDK

What We Built

  • UI design optimized for clarity and auction engagement

  • Cross-platform mobile applications for broad accessibility

  • Admin portal for managing auctions, users, and subscriptions

  • Cloud-native backend infrastructure designed for scalability

  • Secure authentication and controlled access management

Throughout development, Ontik collaborated closely with the Home Run team to ensure stable real-time performance without compromising usability.

Key Features

  • Real estate education content for informed participation

  • Subscription-based access management

  • Live auction streaming with real-time interaction

  • Secure authentication and access control

  • Scalable infrastructure to support growing traffic

Technologies Used

Frontend (Web): React.js
‍Frontend (Mobile): React NativeBackend: Node.js
‍Cloud & APIs: AWS API Gateway, AWS Lambda
‍Databases: AWS DocumentDB, DynamoDB, RDS (PostgreSQL)
‍Storage: AWS S3
‍Authentication: AWS Cognito
‍Live Streaming & Interaction: AWS Chime SDK

Services Provided

  • UI Design

  • Cross-Platform Mobile App Development

The Outcome

Home Run successfully launched as a scalable, interactive real estate auction platform.

Key results included:

  • A clean, intuitive interface for live auction participation

  • Reliable real-time engagement during property auctions

  • Centralized management of auctions and subscriptions

  • Cross-platform accessibility for broader reach

Home Run transformed traditional property auctions into a dynamic digital investment experience — blending gamification, education, and real-time technology into one scalable platform.

Tell us what you need. We'll build it