Project Overview
Aerolex, a UK based B2B ticketing and hotel booking agency, aimed to enhance its operational efficiency and optimize the management of their flight and hotel booking system. They recognized the need for a tailored OTA (Online Travel Agency) with an Enterprise Resource Planning (ERP) system to seamlessly integrate various aspects of their business, including reservations, inventory management, and financial operations. To meet this requirement, they collaborated with Ontik Technology to develop a bespoke OTA+ERP system.
Execution Strategy
Custom Software Development: Ontik Technology designed and developed a comprehensive OTA + ERP system specifically tailored to Aerolex's needs. The system featured modules for reservations management, inventory control, finance, and reporting.
- First of all, our BA team discussed with all the stakeholders, managers and users of the application to understand their current pain points and needs
- A prototype followed by a UI design was presented and finalized with the client team.
- A software architecture was then designed so that the hundreds of users can be served efficiently and smoothly.
- A development process integrated with software testing and quality assurance ensured the smooth delivery of the product.
Impact
The implementation of the custom ERP system delivered significant benefits for Aerolex:
- Operational Efficiency: Aerolex experienced a 25% increase in operational efficiency, with streamlined processes across reservations and inventory management.
- Enhanced Inventory Control: The ERP system significantly improved inventory control, leading to a 20% reduction in overbookings and a 15% reduction in underbookings.
- Financial Optimization: Accurate financial tracking and reporting resulted in a 15% reduction in financial discrepancies and enhanced financial management.
- Customer Satisfaction: The ERP system's streamlined operations contributed to a 10% increase in customer satisfaction, as bookings became more efficient and reliable.
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What Our Clients Think About Us
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